Cancelation Policies

We offer a very diverse range of programs and therefore have created three different policies to better match what we do.

Please read the information below carefully as it may be confusing. By booking a program with us, you are agreeing to the policy below that fits your booking.

Rock Climbing Cancelation Policy

If you cancel 7 days or more before your trip, a full refund is given. For custom trips, if one or more members of a private group cancel for such a refund, resulting in a smaller group and lower guest to guide ratio, the remaining members agree to pay the higher cost per person of the lower guest to guide ratio.

Between 7 days and 72 hours of your trip date, you will be allowed to reschedule to a future date that works for everyone.

If you cancel within 72 hours of your trip date, or if you are prevented from participating in the trip due to circumstances such as injury, illness, family emergency, travel delays, etc., no refund will be provided.

*Weather Policy- Rock climbing is best enjoyed when the weather is clear. If it is a little wet to start or end the day, that’s no big deal. But if it looks to be a total wash out (determined by Vertex within 24 hours of start time) we will work with you to reschedule. If we cannot reschedule, a refund will be given.

Standard Cancellation Policy (ALL other programs)

If you cancel 2 months or more before your trip, a full refund is given. For custom trips, if one or more members of a private group cancel for such a refund, resulting in a smaller group and lower guest to guide ratio, the remaining members agree to pay the higher cost per person of the lower guest to guide ratio.

If you cancel within 2 months of your trip date, or if you are prevented from participating in the trip due to circumstances such as injury, illness, family emergency, travel delays, etc., no refund will be provided.

International Cancellation Policy

If you cancel 6 months or more before your trip, a full refund is given. if one or more members of a private group cancel for such a refund, resulting in a smaller group and lower guest to guide ratio, the remaining members agree to pay the higher cost per person of the lower guest to guide ratio.

If you cancel within 6 months of your trip date, or if you are prevented from participating in the trip due to circumstances such as injury, illness, family emergency, travel delays, etc., no refund will be provided.

Cancelations or Changes by Vertex

All trips offered are subject to inherent risks and hazards including, but not limited to inclement weather, avalanche conditions, route conditions, and your own abilities or fitness. We reserve the right to change the location or itinerary of any trip as necessary to reduce risk. No refund will be given for changes in the itinerary due to weather, conditions, or circumstances within or affecting your group such as fitness and technical ability. In the unlikely event that we are forced to cancel a trip due to inadequate booking, guide cancellations, or for any other reason, a full refund will be given. In such cases, we are not responsible for expenses incurred by the client in connection with the trip such as airfare, car rental, equipment purchases, etc.

TRIP INSURANCE

We strongly recommend that you purchase Trip Cancellation, Interruption and Emergency Evacuation Insurance to protect yourself in case you need to cancel after the balance due date, cannot participate due to exigent circumstances or require emergency evacuation.

https://www.globalrescue.com
https://www.travelguard.com
https://www.travelexinsurance.com